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general Mobii FAQ's

what does mobii mean?

Moving On Business Instinct & Incentives

Why should i move with mobii

Quick application & flexible sheduleEarn passive income money through deliveries and from every mile you driveKeep 100% of your tips, No exceptionsMake money on your terms—no parteners, landlords, passengers, no small talkNo resume, interview or delivery experience required

Is there a minimum amount I have to spend to order?

In some cases, yes. Restaurants often require a minimum order size to deliver an order

How do I order?

Mobii Market Shop Store * Visit our Location at 94 School Street 2nd Fl Yonkers NY Monday - Friday 10am - 7pm Saturday 10am - 9pm Sunday Deliveries Only * Visit Us at mobiimarketshops.com * Download Mobii Market Shop App from Google Play Store & Apple Store

What Is a Mobii mover?

The term Mobii Mover refers to the amazing Vendor's / Provider's who choose to sell, deliver and /or ship their products / services with Mobii Market Shop. Sign up and start earning today.

When is my credit card / Account charged?

Your card is charged as soon as you place your order, just as it would be when ordering over the phone

Can I save my payment information?

WE DO NOT SAVE ANY PAYMENT INFORMATION AT THE MOBII MARKET BOUTIQUE USING THE MOBII MARKET APP AND E-COMMERCE; Yes you can. When you reach the checkout portion of your experience you will be asked if you want to save your card information for future purpose.

Is my payment info secure?

Yep. We never share any of these details with anyone, we do not have access to that information and we encrypt everything the second you hit that “order” button. We use Verisign, which is the leader in SSL encryption, to make sure no one (including us) can see those details

Why would my account be at risk because of security threats outside of Mobii Stylez?

This could happen because people sometimes use the same email and password combination to log into multiple sites. If any site that uses that combination is compromised, those users’ credentials can be improperly obtained, disclosed and then purchased by fraudsters. These fraudsters then attempt to use the credentials to gain access to other sites. If they are able to gain access to a Mobii Stylez account, they could be able to place an order successfully.

Mobii Market Boutique

Can i find Boutique Items on the app or on-line

Unfortunanately not. At the Mobii Market Boutique we attempt to possess items that are Rare & Unique so that way our Clients can feel a sense of exclusiveness when making a purchase through our actual locations

Mobii Market Online

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What happens when I receive an order?

Depending on your preferences, you’ll receive an email, mobile app notification, or RSS notification every time your receive an order

Do I need to be a designer or developer to use Mobii Market Shop Online?

No, you don’t need to be a designer or developer to use Mobii Market Shop Online.Customize the look and feel of your store with the online store builder and themes.Add features and functionality to your store with our simple plugin features

What is Mobii Market Online and how does it work?

Mobii Market Online Is A Complete Commerce Platform That Lets You Start, Grow, And Manage A Business.Sell In Multiple Places, Including Web, Mobile, Social Media, Online Marketplaces, Brick-And-Mortar Locations, And Pop-Up Shops

How much does Mobii Market Online cost?

We have different Membership plans can accomodate your business needs and your budget,

What can I sell in the mobii market shop?

any product that you want

What price should I set for my items

You can determine the price of your own products , but its best to remain competive at all times. With our platform you will be able to create incentives like coupons and discounts to help drive customers to your store and generate sales.

Mobii Market App

I forgot my username. Or my password. Or both. What now?

Your username is often the email address you would have used to register your account For security purposes you will have to call our 800 number for account verification. As for the password, you can click the “Forgot My Password” link and the verified phone number you have on file will recieve an code to help rest your password.

Does my location always stay on?

On the Client side, YES but it DOES NOT give anyone access to your location at any point unless you request a service and enter a specfic location. On the Provider side YES, but we have an installed a safety fea

What happens after I submit an order?

Your order is sent to the Provider as soon as you hit the button. The Provider then recieves a notification to either Approve or Reject your Request

How would i know if my request has been accepted?

After you send your request you can go click the "BACK HOME" BUTTON and give the Provider a opportunity to accept or reject your Request. To check on the status of your appoinment go to your settings and click on "Appointment Request" If your request has been accepted click on "APPOINMENTS" in your settings menu and if accepted you will see your approved request in the Confirmed section of your appoinment

How Are providers Paid For Deliveries With mobii Market Shop?

Moverz earnings, or fares, consist of base pay for each delivery and 100% of tips. Moverz also get Mobii Benefits on top of that when applicable, plus additional pay opportunities from active Promotions. Learn more.

How Much Do Providers Make Delivering With Mobii Market Shop?

What a Mover earns is base price of the service they accept, where they are traveling from and to and how often they deliver. Pay includes base pay, 100% of tips, travel cost where applicable, and other benefits.

How Do I Set Up A Bank Account For My Earnings moving With mobii?

WE WILL NEVER ASK FOR YOUR BANK INFORMATION !!! You’ll be prompted to add your Zelle / Paypal infomation during the signup process to start moving with Mobii so that you can receive your earnings with direct deposit.

Can I Change My Bank Account Details After I Start Moving With mobii?

Yes. You can update your method of payment for direct deposit or Fast Pay (U.S. only) after you sign up, or access no-fee daily direct deposits for U.S. Dashers with DasherDirect.

Do I Need A Bank Account To move with mobii?

Many Moverz use a bank account to deposit their earnings.We ask that Moverz have either Zelle or PayPal to avoid any potential issues having access to that information.

Does Mobii Market Shop Pay providers Earnings Daily? What Is Instant Pay?

Moverz are paid out their earnings as per request on any service or item provided no less than 48 hours of said request so that we may handle any potential money back issues. This process; via a secured direct deposit to their personal bank account. Movers in the U.S. can also withdraw their earnings once daily with Instant Pay for a $2.50 fee.

How Do Tips Work? Do providers Receive Their Full Tip?

Every cent that a customer tips on a delivery goes to the Mover who delivered the order

Do providers Get Bonuses For Delivering With Mobii Market Shop ?

As a Provider moving with Mobii Stylez, you'll often see Promotions in your Dasher app, which are extra ways to earn more. You can find Dasher Promotions by tapping ‘Promos’ in the Dasher app.

What if I don’t receive an order confirmation ?

Unfortunately if you don't receive an order confirmation that means the Provider has either not accepted yet or has rejected your Request.

How do I change or cancel an order after I’ve placed it?

After you have placed your Request and it has been Accepted both Provider's and Clients have 2 hours before your Appointment to Cancel appoinment without a penalty fee. To Change your appoinment please text or call Provider through our app and coordinate the change with them

Something is wrong with my item / service. What do I do?

If the Client and Provider are in the middle of the transaction and there is a dispute over the service or product delivered, then the Emergency Button can be activated and both Provider and Client will recieve a call from our desculation team to mediate the matter. All other circumstances please conatct Customer Support at support@mobiistylez.com

How do I browse providers near me?

Make sure your location is turned on in your settings. The search results will be tailored to your immediate area of a radius of 2 miles. that deliver to that address or providers that are within a reasonable distance offering pickup.

So, what’s it cost to use mobii Market Shop?

Grubhub is free to use. You’ll have to pay for the food and, if you opt for delivery, you may notice that the restaurant charges a fee for delivery. In that case, the fee is set by the restaurant or the delivery service the restaurant utilizes and would apply even if you placed your order by phone.

What are star ratings?

Moverz can earn and maintain good ratings by following delivery instructions and handling deliveries and services with care.

Where did these providers ratings come from?

From the Mobii Stylez Clients who have used our app and would like to rate the quality of service they have recieved. You can leave your review of a Provider's work by commenting on their post so other potential Clients can see All post are monitored for abusive, threatening or inappropriate behavior. So let's be Respectful & Considerate

3.5 stars or better

We attempt to maintain and uphold a sense of quality and standard with our Moverz and encourage our Moverz to maintain a rating of 3.5 or more. Anything less than that Mover will be placed on a 30 day probation period. If rating does not improve then Mover will be Cashed out and removed from the app

How does ordering for On-site pickup work?

It’s exactly the same as ordering for delivery, minus the “delivery” part. Instead, enter the address of the location you want to visit, the Provider will let you know when they are ready to service you and you’ll move to your appoinment location. Please have an ID when picking up products.

How does Mobii stylez help keep my account secure?

We are committed to safeguarding your personal information and care about the security of your Mobii Stylez account. We occasionally email Provider's & Clients to encourage them to reset their account passwords as a precautionary measure for security risks not associated with Mobii Stylez. There are a number of different reasons why one of these proactive emails would be triggered, including username and password breaches at other companies, phishing schemes, logging into insecure sites from public Wi-Fi, and malware attacks.

What should I do if I suspect that there is fraudulent or suspicious activity on my account?

We take fraud incredibly seriously at Mobii Stylez. If you notice suspicious charges or unauthorized account activity, please contact us immediately through one of the contact methods found here so that we can investigate.

How do you recommend I keep my Mobii Stylez account secure?

Use a password that is unique to Mobii Stylez and change it regularly: We encourage you to select strong passwords, using the following tips:
Create passwords that are at least 8 characters long.
Use a mix of uppercase and lowercase letters, numbers, and symbols.
Do not use a word in the dictionary, a name, or other personal information like a birthday, address, or anniversary.
Do not share your password with others.
Be sure to log out completely from Grubhub to terminate account access.
Consider employing a password manager through your browser or a third-party provider.
Change your Grubhub password frequently by clicking on the “Forgot password?” link on the sign in page and following the prompts.
Be aware of possible phishing attempts: Phishing is an attempt to acquire your personal information by pretending to represent a website or company you trust online. Phishers will go to great lengths to try to hijack your account or steal your personal information. They may even create fake websites that look real or send official-looking (but fake) emails asking for personal information. Grubhub will never ask for credit card details in an email or over the phone. If you're unsure about a link in an email, you can always hover over the link to see where it goes (you'll see the real linked web address at the bottom of most browsers).

Where can I access the Emergency button in the mobii stylez app?

The Emergency Button is a feature we installed to give our Clients real time assistance being that we are being introduced into each others safe space. Once the Provider clicks the "Reached Location" button a "Start Job" screen {Client side} & an Acknowledment screen {Provider Side} will appear as well a bright green button at the top right of your screen. Once activated both parties will get a call from our desculation team or if necessary the proper authorities will be contacted.

How does the mobii Bonus benefit work?

The Mobii Bonus Benefits gives Moverz room and an added incentive for our Moverz to earn as much as possible within the day. After you have completed "8 Successful Services" Moverz will then earn BEFORE MOBII BONUS BENEFITS * SERVICE FEE* TIP { WHEN APPLICABLE}* TRAVEL FEE {WHERE APPLICABLE} AFTER MOBII BONUS BENEFITS ** SERVICE FEE ** TIP { WHEN APPLICABLE} ** TRAVEL FEE {WHERE APPLICABLE} PLUS ** MOBII STYLEZ SERVICE FEE TILL 12AM MIDNIGHT

What is the Mobii stylez Code of Conduct?

RESPECTFULRespect each other and each other’s property. If there’s a conflict, respectfully work together to resolve it.
FAIRAs a pro, ensure that you’re providing good customer service and producing quality work at a fair price. As a homeowner, be considerate of pros’ time and money. Also, be fair in giving pros the reviews they’ve earned and deserve.
PROFESSIONALPresent yourself in a professional manner. Communicate clearly and often and do your part to ensure each other’s comfort in every situation.
HONESTHonor your agreements and be honest about your expectations and limitations. As a pro, be honest if a job is outside your skillset or licensing. As a homeowner, be honest if you have no intention of completing a project. Always be upfront if something isn’t going as agreed upon or planned.
RELIABLEAnswer calls and text messages in a timely manner. Show that you value each other’s time by being present and punctual for all appointments. Never leave someone wondering how to reach you or where you are.
INCLUSIVEDon’t discriminate based on race, national origin, social and economic class, sex, sexual orientation, gender identity and expression, age, political belief, religion, mental and physical ability, or any other factor. Angi adheres to a strict zero-tolerance discrimination policy.
We reserves the right to remove all users who fail to follow this code of conduct from our site and platform.

How can I report a concern about a provider on the Mobii stylez network?

If the issue is after the service or item has been delivered then please contact us at support@mobiisylez.com. If the issue has occured in the midddle of a Job please notify us through the Emergency button.

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